Responding to an RFQ is rarely the hard part. Proving how, when, and through which channel it happened — days or weeks later — is where the real challenge begins.
In trading environments where messages flow across WhatsApp, email, and internal platforms, ensuring compliance isn’t just about getting the price right. It’s about traceability.
Emmie addresses this need by embedding audit-ready tracking into every RFQ workflow, without slowing down execution or disrupting teams.

A New Reality: More Channels, More

RiskWhatsApp, Teams, email, internal platforms — traders and sales teams now juggle a growing number of communication tools. While these fast, informal exchanges help strengthen client relationships, they pose serious compliance challenges:

  • Where is the exchange data stored?
  • Who responded, when, and how?
  • Can we prove that the price given aligned with an approved pricing policy?
  • What happens in the event of a dispute or audit?

Without an integrated capture and logging system, these questions remain unanswered — exposing the firm to real operational risk.

Emmie: Built-in Traceability at the Core of Automation

With Emmie, every RFQ — no matter the source — is automatically detected, analyzed, processed… and logged. The entire process, from reception to response (including any required validations), is recorded with:

  • Precise timestamps (date, time, time zone),
  • Channel identification (WhatsApp, email, API, etc.),
  • Original content of the request,
  • Generated response by Emmie or a human user,
  • Record of manual intervention, if any.

All data is centralized in an exportable audit trail that is fully compliant with financial industry standards.

Real-World Example: An RFQ Received via WhatsApp

Imagine a commodities broker receiving an RFQ for 10,000 metric tons of raw sugar via WhatsApp:

  1. Emmie automatically detects the RFQ.
  2. It extracts key details (product, quantity, incoterm, delivery time).
  3. It queries the pricing engine or an API feed to determine the appropriate quote.
  4. It sends the response to the client and logs the full interaction.
  5. Every step is recorded: content, channel, timestamp, pricing data used, AI model version (if applicable), and more.

Automatic pricing with Emmie AIIn the event of an audit, all relevant information is readily available, time-stamped, and structured — with zero manual effort.

Tangible Benefits for Risk and Compliance Teams

  • Reduction of human errors caused by manual data entry.
  • Full visibility on client exchanges, even in cases of absence or staff turnover.
  • Shorter audit preparation times — internal and external.
  • Simplified compliance with MiFID II, EMIR, or internal communication policies.
  • Smart traceability becomes both a performance driver and a regulatory safeguard.

A Structural Requirement for Market Players

Traceability should no longer be viewed as a secondary feature or a basic archiving function. In a landscape where every quote or message can have regulatory or financial implications, it must be treated as a core requirement.

By embedding native logging, channel tracking, human validation history, and systematic message archiving, Emmie addresses this challenge head-on. It’s not just about convenience or speed — it’s about structuring interactions in a way that makes them reliable, reviewable, and secure.

As communication channels evolve and exchange volumes rise, this approach becomes essential for any organization that values responsiveness, transparency, and long-term compliance.