1. Introduction

Terranoha (“we”, “us”, “our”) is committed to protecting your personal data and ensuring transparency in how it is collected, used, and secured.

This Privacy Policy explains how we process personal data when you use our website, products, and services, including our AI-powered virtual agent.

2. Data We Collect

We may collect the following categories of data:

• Identification data (name, email address, company)
• Professional information (job title, organization)
• Communication data (messages, emails, chat interactions)
• Technical data (IP address, browser type, device information)
• Usage data (interaction with our platform and services)

We only collect data that is necessary for the provision and improvement of our services.

3. How We Use Your Data

Your data may be used to:

• Provide and operate our services
• Process and respond to requests
• Improve platform performance and user experience
• Ensure security, compliance, and auditability
• Communicate with you (support, updates, marketing if applicable)

Our platform processes user inputs to execute structured actions within connected systems.

4. Legal Basis

We process personal data based on:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• User consent (when required)

5. Data Security

We implement strong security measures to protect your data, including:

• Encrypted data in transit (TLS)
• Access control and role-based permissions
• Firewall-protected infrastructure
• Audit logs and traceability of actions

All sensitive data is stored in secured environments with restricted access.

6. Data Storage & Retention

Data is stored on secure infrastructure (cloud or dedicated environments).

We retain data only for as long as necessary to:

• Fulfill contractual obligations
• Ensure compliance
• Maintain audit trails

Logs and audit records may be retained for extended periods for regulatory and security purposes.

7. Data Sharing

We do not sell your personal data.

Data may be shared with:

• Trusted service providers (hosting, infrastructure)
• Clients’ internal systems (as part of service execution)
• Authorities when required by law

All third parties are required to comply with strict data protection standards.

8. International Transfers

Where applicable, data may be processed outside your country.

In such cases, we ensure appropriate safeguards are in place (e.g. standard contractual clauses).

9. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to processing
• Request data portability

To exercise your rights, contact us at: contact@terranoha.com

10. Cookies

We may use cookies and similar technologies to:

• Improve user experience
• Analyze traffic
• Ensure proper functionality

You can manage your preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be published on this page with a revised date.

12. Contact

For any privacy-related request:

Terranoha SA
Avenue Louis Casaï 71
1216 Geneva – Switzerland
Email: contact@terranoha.com