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Automating FX Requests and Trade Execution with Multi-Channel Messaging Integration for Global Financial Institutions.
This use case outlines how a global financial institution can utilize Terranoha’s platform to automate the processing of FX requests, manage trade execution, and improve operational efficiency across multiple regions. The solution integrates with the institution’s existing API and multiple messaging systems, enhancing accuracy, reducing manual workload, and ensuring compliance while delivering a superior user experience.

Automating FX Requests and Trade Execution

Challenge

A financial institution operating across Europe, North America, and Latin America handles over 200 daily FX requests via multiple messaging platforms, including email, Microsoft Teams, WhatsApp, Symphony, and Refinitiv.

The institution lacks an automated pricing engine and relies heavily on manual processes for handling requests and executing trades. There is also a need for pre-trade limit checks and CRM system integration for client profiling.

Furthermore, the institution interacts directly with major single-dealer platforms like GS, JPM, Morgan Stanley, and Citi.

1. Multi-Channel Messaging Integration

Terranoha connects to the institution’s API, integrating with various messaging platforms such as Outlook, Microsoft Teams, WhatsApp, Symphony, and Refinitiv. This allows for the automatic capture and processing of FX requests from any communication channel, ensuring a seamless and unified workflow.

2. Data Capture and Client Profiling

The platform captures essential data from incoming messages, including client details, transaction specifics, and any conditional requests (e.g., early drawdowns or resting orders). Terranoha integrates with the institution’s CRM system to retrieve client profiles, ensuring that each transaction aligns with the client’s preferences and history.

3. Automated Pre-trade Limit Checks

Terranoha performs automated pre-trade limit checks on both the client and bank sides. This ensures that all transactions comply with risk management protocols before execution, reducing the potential for errors and ensuring compliance.

4. Real-time Pricing and Trade Execution

Even without an internal pricing engine, Terranoha leverages its direct connections to single-dealer platforms (e.g., GS, JPM, Morgan Stanley, Citi) to retrieve real-time FX rates. The platform applies the appropriate spreads based on predefined rules and automatically executes trades, providing instant confirmations and real-time updates to internal systems.

5. Operational Efficiency Across Regions

The platform offers a unified interface for operational teams across different regions, allowing them to manage FX requests, monitor trades, and track client interactions in real-time. Additionally, the platform supports resting orders and early drawdowns through a client-facing portal, improving the overall user experience.

6. Future-ready Integration

As the institution develops its internal pricing engine, Terranoha’s flexible architecture will integrate seamlessly, enhancing FX operations without disrupting existing workflows.

Benefits

Multi-Channel Automation: Streamlines the processing of FX requests across all messaging platforms, reducing the need for manual intervention.
Improved Client Satisfaction: Faster response times, accurate trade execution, and a consistent user experience across all regions and communication channels.
Enhanced Accuracy and Compliance: Automated processes and real-time checks ensure accurate pricing and adherence to regulatory requirements.
Scalability: The solution supports future growth, including the integration of a pricing engine and additional messaging platforms as needed.

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