{"id":18568,"date":"2026-04-23T13:50:20","date_gmt":"2026-04-23T13:50:20","guid":{"rendered":"https:\/\/terranoha.com\/politique-de-confidentialite\/"},"modified":"2026-04-23T13:50:20","modified_gmt":"2026-04-23T13:50:20","slug":"politique-de-confidentialite","status":"publish","type":"page","link":"https:\/\/terranoha.com\/fr\/politique-de-confidentialite\/","title":{"rendered":"Politique de confidentialit\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18568\" class=\"elementor elementor-18568 elementor-13400\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-548abe5a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"548abe5a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0aeff9\" data-id=\"d0aeff9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5235478a elementor-widget elementor-widget-text-editor\" data-id=\"5235478a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"cli_pg_page_contaner\">\r\n<h3>1. Introduction<\/h3>\r\n<p data-start=\"482\" data-end=\"626\">Terranoha (\u00ab nous \u00bb, \u00ab notre \u00bb, \u00ab nos \u00bb) s\u2019engage \u00e0 prot\u00e9ger vos donn\u00e9es personnelles et \u00e0 assurer la transparence quant \u00e0 la mani\u00e8re dont elles sont collect\u00e9es, utilis\u00e9es et s\u00e9curis\u00e9es.<\/p>\r\n<p data-start=\"628\" data-end=\"775\">Cette Politique de confidentialit\u00e9 explique comment nous traitons les donn\u00e9es personnelles lorsque vous utilisez notre site web, nos produits et nos services, y compris notre agent virtuel aliment\u00e9 par l\u2019IA.<\/p>\r\n<hr data-start=\"777\" data-end=\"780\">\r\n<h3>2. Donn\u00e9es que nous collectons<\/h3>\r\n<p data-start=\"805\" data-end=\"853\">Nous pouvons collecter les cat\u00e9gories de donn\u00e9es suivantes :<\/p>\r\n<ul data-start=\"855\" data-end=\"1141\">\r\n<li data-section-id=\"2awtyh\" data-start=\"855\" data-end=\"907\">Donn\u00e9es d\u2019identification (nom, adresse e-mail, entreprise)<\/li>\r\n<li data-section-id=\"echyf2\" data-start=\"908\" data-end=\"960\">Informations professionnelles (poste, organisation)<\/li>\r\n<li data-section-id=\"1av7ocp\" data-start=\"961\" data-end=\"1019\">Donn\u00e9es de communication (messages, e-mails, interactions de chat)<\/li>\r\n<li data-section-id=\"cezu79\" data-start=\"1020\" data-end=\"1083\">Donn\u00e9es techniques (adresse IP, type de navigateur, informations sur l\u2019appareil)<\/li>\r\n<li data-section-id=\"qewvbq\" data-start=\"1084\" data-end=\"1141\">Donn\u00e9es d\u2019utilisation (interaction avec notre plateforme et nos services)<\/li>\r\n<\/ul>\r\n<p data-start=\"1143\" data-end=\"1232\">Nous collectons uniquement les donn\u00e9es n\u00e9cessaires \u00e0 la fourniture et \u00e0 l\u2019am\u00e9lioration de nos services.<\/p>\r\n<hr data-start=\"1234\" data-end=\"1237\">\r\n<h3>3. Utilisation de vos donn\u00e9es<\/h3>\r\n<p data-start=\"1267\" data-end=\"1292\">Vos donn\u00e9es peuvent \u00eatre utilis\u00e9es pour :<\/p>\r\n<ul data-start=\"1294\" data-end=\"1536\">\r\n<li data-section-id=\"12brafi\" data-start=\"1294\" data-end=\"1330\">Fournir et exploiter nos services<\/li>\r\n<li data-section-id=\"p83d7k\" data-start=\"1331\" data-end=\"1366\">Traiter et r\u00e9pondre aux demandes<\/li>\r\n<li data-section-id=\"r3ei9\" data-start=\"1367\" data-end=\"1419\">Am\u00e9liorer les performances de la plateforme et l\u2019exp\u00e9rience utilisateur<\/li>\r\n<li data-section-id=\"1eurnzx\" data-start=\"1420\" data-end=\"1469\">Assurer la s\u00e9curit\u00e9, la conformit\u00e9 et l\u2019auditabilit\u00e9<\/li>\r\n<li data-section-id=\"108m7zi\" data-start=\"1470\" data-end=\"1536\">Communiquer avec vous (support, mises \u00e0 jour, marketing le cas \u00e9ch\u00e9ant)<\/li>\r\n<\/ul>\r\n<p data-start=\"1538\" data-end=\"1628\">Notre plateforme traite les entr\u00e9es des utilisateurs afin d\u2019ex\u00e9cuter des actions structur\u00e9es au sein des syst\u00e8mes connect\u00e9s.<\/p>\r\n<hr data-start=\"1630\" data-end=\"1633\">\r\n<h3>4. Base l\u00e9gale<\/h3>\r\n<p data-start=\"1654\" data-end=\"1688\">Nous traitons les donn\u00e9es personnelles sur la base de :<\/p>\r\n<ul data-start=\"1690\" data-end=\"1802\">\r\n<li data-section-id=\"18ybt2j\" data-start=\"1690\" data-end=\"1715\">La n\u00e9cessit\u00e9 contractuelle<\/li>\r\n<li data-section-id=\"3oplwc\" data-start=\"1716\" data-end=\"1749\">Des int\u00e9r\u00eats l\u00e9gitimes de l\u2019entreprise<\/li>\r\n<li data-section-id=\"14ki156\" data-start=\"1750\" data-end=\"1771\">Des obligations l\u00e9gales<\/li>\r\n<li data-section-id=\"75045n\" data-start=\"1772\" data-end=\"1802\">Le consentement de l\u2019utilisateur (lorsque requis)<\/li>\r\n<\/ul>\r\n<hr data-start=\"1804\" data-end=\"1807\">\r\n<h3>5. S\u00e9curit\u00e9 des donn\u00e9es<\/h3>\r\n<p data-start=\"1830\" data-end=\"1900\">Nous mettons en \u0153uvre des mesures de s\u00e9curit\u00e9 robustes pour prot\u00e9ger vos donn\u00e9es, notamment :<\/p>\r\n<ul data-start=\"1902\" data-end=\"2064\">\r\n<li data-section-id=\"rzyno4\" data-start=\"1902\" data-end=\"1937\">Chiffrement des donn\u00e9es en transit (TLS)<\/li>\r\n<li data-section-id=\"1oe5ks0\" data-start=\"1938\" data-end=\"1983\">Contr\u00f4le d\u2019acc\u00e8s et gestion des r\u00f4les<\/li>\r\n<li data-section-id=\"2llk86\" data-start=\"1984\" data-end=\"2021\">Infrastructure prot\u00e9g\u00e9e par pare-feu<\/li>\r\n<li data-section-id=\"1tpz7ry\" data-start=\"2022\" data-end=\"2064\">Journaux d\u2019audit et tra\u00e7abilit\u00e9 des actions<\/li>\r\n<\/ul>\r\n<p data-start=\"2066\" data-end=\"2182\">Toutes les donn\u00e9es sensibles sont stock\u00e9es dans des environnements s\u00e9curis\u00e9s avec un acc\u00e8s restreint.<\/p>\r\n<hr data-start=\"2184\" data-end=\"2187\">\r\n<h3>6. Stockage et conservation des donn\u00e9es<\/h3>\r\n<p data-start=\"2221\" data-end=\"2295\">Les donn\u00e9es sont stock\u00e9es sur une infrastructure s\u00e9curis\u00e9e (cloud ou environnements d\u00e9di\u00e9s).<\/p>\r\n<p data-start=\"2297\" data-end=\"2345\">Nous conservons les donn\u00e9es uniquement pendant la dur\u00e9e n\u00e9cessaire pour :<\/p>\r\n<ul data-start=\"2347\" data-end=\"2430\">\r\n<li data-section-id=\"dpv2j7\" data-start=\"2347\" data-end=\"2382\">Remplir les obligations contractuelles<\/li>\r\n<li data-section-id=\"1chu5v3\" data-start=\"2383\" data-end=\"2404\">Assurer la conformit\u00e9<\/li>\r\n<li data-section-id=\"15t25gt\" data-start=\"2405\" data-end=\"2430\">Maintenir des pistes d\u2019audit<\/li>\r\n<\/ul>\r\n<p data-start=\"2432\" data-end=\"2529\">Les journaux et enregistrements d\u2019audit peuvent \u00eatre conserv\u00e9s plus longtemps \u00e0 des fins r\u00e9glementaires et de s\u00e9curit\u00e9.<\/p>\r\n<hr data-start=\"2531\" data-end=\"2534\">\r\n<h3>7. Partage des donn\u00e9es<\/h3>\r\n<p data-start=\"2556\" data-end=\"2590\">Nous ne vendons pas vos donn\u00e9es personnelles.<\/p>\r\n<p data-start=\"2592\" data-end=\"2616\">Les donn\u00e9es peuvent \u00eatre partag\u00e9es avec :<\/p>\r\n<ul data-start=\"2618\" data-end=\"2771\">\r\n<li data-section-id=\"1x0ml7c\" data-start=\"2618\" data-end=\"2673\">Des prestataires de services de confiance (h\u00e9bergement, infrastructure)<\/li>\r\n<li data-section-id=\"180h6p4\" data-start=\"2674\" data-end=\"2734\">Les syst\u00e8mes internes des clients (dans le cadre de l\u2019ex\u00e9cution du service)<\/li>\r\n<li data-section-id=\"i1gyir\" data-start=\"2735\" data-end=\"2771\">Les autorit\u00e9s lorsque la loi l\u2019exige<\/li>\r\n<\/ul>\r\n<p data-start=\"2773\" data-end=\"2852\">Tous les tiers sont tenus de respecter des normes strictes de protection des donn\u00e9es.<\/p>\r\n<hr data-start=\"2854\" data-end=\"2857\">\r\n<h3>8. Transferts internationaux<\/h3>\r\n<p data-start=\"2890\" data-end=\"2951\">Le cas \u00e9ch\u00e9ant, les donn\u00e9es peuvent \u00eatre trait\u00e9es en dehors de votre pays.<\/p>\r\n<p data-start=\"2953\" data-end=\"3050\">Dans ce cas, nous veillons \u00e0 ce que des garanties appropri\u00e9es soient mises en place (par exemple, des clauses contractuelles types).<\/p>\r\n<hr data-start=\"3052\" data-end=\"3055\">\r\n<h3>9. Vos droits<\/h3>\r\n<p data-start=\"3076\" data-end=\"3098\">Vous avez le droit de :<\/p>\r\n<ul data-start=\"3100\" data-end=\"3232\">\r\n<li data-section-id=\"16myggl\" data-start=\"3100\" data-end=\"3129\">Acc\u00e9der \u00e0 vos donn\u00e9es personnelles<\/li>\r\n<li data-section-id=\"1s60vg7\" data-start=\"3130\" data-end=\"3157\">Corriger des donn\u00e9es inexactes<\/li>\r\n<li data-section-id=\"1dxhsrx\" data-start=\"3158\" data-end=\"3178\">Demander la suppression<\/li>\r\n<li data-section-id=\"1h52t71\" data-start=\"3179\" data-end=\"3203\">S\u2019opposer au traitement<\/li>\r\n<li data-section-id=\"hacwqa\" data-start=\"3204\" data-end=\"3232\">Demander la portabilit\u00e9 des donn\u00e9es<\/li>\r\n<\/ul>\r\n<p data-start=\"3234\" data-end=\"3299\">Pour exercer vos droits, contactez-nous \u00e0 : <strong data-start=\"3274\" data-end=\"3299\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3276\" data-end=\"3297\">contact@terranoha.com<\/a><\/strong><\/p>\r\n<hr data-start=\"3301\" data-end=\"3304\">\r\n<h3>10. Cookies<\/h3>\r\n<p data-start=\"3322\" data-end=\"3369\">Nous pouvons utiliser des cookies et des technologies similaires pour :<\/p>\r\n<ul data-start=\"3371\" data-end=\"3450\">\r\n<li data-section-id=\"114esbh\" data-start=\"3371\" data-end=\"3398\">Am\u00e9liorer l\u2019exp\u00e9rience utilisateur<\/li>\r\n<li data-section-id=\"9jtm4h\" data-start=\"3399\" data-end=\"3418\">Analyser le trafic<\/li>\r\n<li data-section-id=\"15t3q6r\" data-start=\"3419\" data-end=\"3450\">Assurer le bon fonctionnement<\/li>\r\n<\/ul>\r\n<p data-start=\"3452\" data-end=\"3514\">Vous pouvez g\u00e9rer vos pr\u00e9f\u00e9rences via les param\u00e8tres de votre navigateur.<\/p>\r\n<hr data-start=\"3516\" data-end=\"3519\">\r\n<h3>11. Modifications de cette politique<\/h3>\r\n<p data-start=\"3552\" data-end=\"3604\">Nous pouvons mettre \u00e0 jour cette Politique de confidentialit\u00e9 de temps \u00e0 autre.<\/p>\r\n<p data-start=\"3606\" data-end=\"3665\">Les mises \u00e0 jour seront publi\u00e9es sur cette page avec une date r\u00e9vis\u00e9e.<\/p>\r\n<hr data-start=\"3667\" data-end=\"3670\">\r\n<h3>12. Contact<\/h3>\r\n<p data-start=\"3688\" data-end=\"3720\">Pour toute demande li\u00e9e \u00e0 la confidentialit\u00e9 :<\/p>\r\n<p data-start=\"3722\" data-end=\"3819\">Terranoha SA<br data-start=\"3734\" data-end=\"3737\">Avenue Louis Casa\u00ef 71<br data-start=\"3758\" data-end=\"3761\">1216 Gen\u00e8ve \u2013 Suisse<br data-start=\"3786\" data-end=\"3789\">Email : <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3796\" data-end=\"3817\">contact@terranoha.com<\/a><\/p>\r\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. Introduction Terranoha (\u00ab nous \u00bb, \u00ab notre \u00bb, \u00ab nos \u00bb) s\u2019engage \u00e0 prot\u00e9ger vos donn\u00e9es personnelles et \u00e0 assurer la transparence quant \u00e0 la mani\u00e8re dont elles sont collect\u00e9es, utilis\u00e9es et s\u00e9curis\u00e9es. Cette Politique de confidentialit\u00e9 explique comment nous&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-18568","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de confidentialit\u00e9 - Terranoha<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/terranoha.com\/fr\/politique-de-confidentialite\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de confidentialit\u00e9 - Terranoha\" \/>\n<meta property=\"og:description\" content=\"1. Introduction Terranoha (\u00ab nous \u00bb, \u00ab notre \u00bb, \u00ab nos \u00bb) s\u2019engage \u00e0 prot\u00e9ger vos donn\u00e9es personnelles et \u00e0 assurer la transparence quant \u00e0 la mani\u00e8re dont elles sont collect\u00e9es, utilis\u00e9es et s\u00e9curis\u00e9es. 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